Text messaging

Text messaging terms and privacy

When you call Thrive Wellness MD and we cannot pick up, we send you one text so your call does not go unanswered. This page explains what that message is, how often it comes, and how to stop it.

What we send

If you call the practice line at (602) 345-0323 and nobody answers, you may receive a single text from Thrive Wellness MD. It tells you we missed your call, gives you our number and our booking link, and invites you to write back with your name and how we can help. That is the whole program. We do not send marketing offers, newsletters, or promotions to your phone.

The automatic text arrives from a toll-free number that can receive texts but cannot take calls. To reach a person, call or text (602) 345-0323.

These messages never contain health information. Please keep anything clinical out of your reply as well. For anything about your care, use the patient portal or bring it to your visit.

How often

Up to one message per missed call, and never more than one message to the same number within 24 hours. Message and data rates may apply.

How to stop, and how to get help

Reply STOP to any message and the texts end. You will receive one confirmation, and nothing after that. Reply HELP for help, or call the office at (602) 345-0323.

Supported carriers are not liable for delayed or undelivered messages.

Your mobile information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We use your number to answer the call you placed and to reach you about your care. Service providers who help us deliver these messages, such as our messaging carrier, receive only what they need to deliver them, and they may not use your information for their own marketing. Our full Privacy Policy and Terms and Conditions govern everything else.

Emergencies

Text messages are not monitored around the clock and are not a way to reach a clinician quickly. If you have a medical emergency, call 911 or go to your nearest emergency room.

Please do not include medical details or health information in a text message. For anything clinical, use the secure patient portal or bring it to your visit. This keeps your private health information protected.

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